If you are not satisfied with your purchase, or simply change your mind, then you can return your item within 7 days of receiving your order by following the returns process below:
Please note we do not accept returns on Monogrammed products
Please contact us at firstname.lastname@example.org quoting your order number for instruction on how to return your item within 7 days.
The item you wish to return must be unused and in the same condition that you received it. It must also be in the original packaging provided. Items that appear worn or used will not be refunded and returned to the customer.
Our policy lasts 7 days for you to contact us regarding the item you wish to return and must be received by us within 14 days of receiving your order.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. A full refund of the item/s (excluding any delivery charges) will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Any items that do not reach us are the responsibility of the customer.
All products are covered by our standard 6 month warranty to cover any manufacturing defects. Please note the warranty is void if any damage is incurred by the customer, including any damage caused by perfumes, bleaching, heat exposure and general wear and tear. Any lost items cannot be replaced or refunded.
International Returns: Please ensure that you state you are "returning to seller" in the reason for export field on your postage label. We strongly recommend using a tracked and shipped service for return as we cannot refund/exchange items that don't reach us safely. All shipping costs are the responsibility of the customer. Please note we do NOT refund international customs taxes and sales charges.
HANDMADE PRE ORDERS.
All handmade knitwear items are made to order and therefore we can only estimate a delivery time due to the craftsmanship time and where it is being made. We do our very best to complete within the timescale we estimate but we cannot guarantee.
If an item is pre order the approximate delivery date will be specified in the description but we cannot guarantee a specific date.